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playercenter has gone too far

- I will make this quick, because the attached chat copy is rather long. But to anyone who thinks I have been misleading, or out right lying I now offer proof. To make a long story short another member sent me an email with chat logs showing playercenter.com calling ME a liar. They further stated they were in contact with Bryan about this "issue". I called them on some of their B.S. as you will read. I look foreward to any replies. Grandmaster, what do you think...it looks like the playercenter IGS line is getting blury. Please wait for a site operator to respond. You are now chatting with 'Player Center' Player Center: Hello. Welcome to Player Center. How may I assist you? you: Hello you: Whom am I speaking with please??? Player Center: this is Cristina, how can I help you? you: Ahhh...Cristina, I have a rether large problem you: I have an emal from someone who included chat logs Player Center: who may i ask is speaking? you: of YOU claiming I was lying about playercenter.com on a public forum you: this is bravo26 Player Center: me?, I'm sorry but that is not correct Player Center: could you please give me more detail as to what you are referring too? you: For ANYONE @ playercenter to slander me in this manner is in very poor taste Player Center: I have no idea what you are referring too you: of course not Player Center: could you please be more detailed you: I was forewarded chat logs from an unhappy player that very clearly states I am lying about what I posted on a forum called casinomeister.com you: Now nothing I have posted on this forum is inaccurate Player Center: What exactly does that have to do with player center? you: However I do have emails and chat logs from playercenter sent to me that clearly state I was to be paid you: in fact I have an email from you saying my check was sent you: when we both know that was never sent, nor was it intended to be sent you: so who is lying??? you: me or you? Player Center: no, that was just a misunderstanding you: so??? am I going to get MY money??? Player Center: Please hold one moment while I look into this further for you. Player Center: As we have explained before we are waiting on clearance from the casino owner and we are unable to send out your payment until we receive it you: this "casino owner" is no longer in business...at least under islandjoes name Player Center: as thrid party this is all the information we have Player Center: if we receive any other information we will contact you you: your "misunderstanding" was a complete lie, your company told me I was going to be paid and I still haven't gotten paid you: And please save the third party b.s for someone else Player Center: No, our operator was not informed that your payment could not be sent without clearance Player Center: they have now all been informed about this situation you: right...I'm sure it took over a month for everyone to be "informed" of this new policy of casino owners releasing funds you: Please stop insulting me Player Center: we are not insulting you. we are just explaing what the sitution was you: so the operator had no idea that the casino owner had to authorize payments??? Player Center: that is correct, it was just a misunderstanding you: so explain the emails from your accounting dept. Player Center: I do not know what emails you are referring too? Player Center: our accounting department does not send out emails you: I might be inclined to beleive an operator would not know the company policies. But your accounting dept. sure as hell does you: ahh... you: Report Junk E-Mail Report and Block Sender From : Player Center <support@playercenter.com > Sent : Thursday, February 12, 2004 10:31 PM To : <xxxxx@hotmail.com > Subject : Check | | | Inbox Dear Mark, I am writing regarding your withdrawal. You check has been sent. We advise that checks will take 7 - 14 working days to reach you. Thank you, Player Center. you: Now are you familar with the email??? Player Center: yes, that is an email from us you: where is the check??? Player Center: but not from our accounting department Player Center: we are waiting on clearance from the casino owner to send out your payment you: what has he said so far??? you: : Player Center <support@playercenter.com > Sent : Monday, February 16, 2004 2:29 PM To : <xxxxx@hotmail.com > Subject : Player Center | | | Inbox Hello Mark, Our accounting department is still working on your withdrawal. They will contact you tomorrow to let you know if everything“s ok. Thank you for your patience. Player Center Player Center: they are reviewing your account you: why would I get an email on the 12th saying my check has been sent you: and another on the 16th saying you are still "working" on it??? you: and please be specific as to what is under {"review" Player Center: this is all we have been informed you: 2 days after my withdraw was requested, islandjoes web site went down. I chatted with your company and was told this would not affect my withdraw you: I have emails clearly stating My check was sent. you: I have sent you copies of my id and credit card as requested you: and you wait for well over a month to tell me it is up to the casino owner to pay me Player Center: yes, as i explained before that was just a misunderstanding you: this is a pattern of lying, and fraud you: I am an honest player who has used your software for over 3 years Player Center: we will try to get this resolved as ASAP you: and the first time I request a withdraw, I get nothing but excuses and lies you: and now you go so far as to tell other people I am lying about this treatment on a public forum Player Center: please remember that we are just third party Player Center: and we are trying to help you with this situation you: If your intention is to be so helpful, why hasn't anyone called me or sent me an email at the bare minimum saying your sorry for the "misunderstanding" and we are going to do everything we can to make this right??? you: The fact is you hope I will just go away Player Center: we have informed you about this via chat various times you: but I won't..........now I'm going to post on every forum I can find...someone needs to get the word out about this piss-poor level of player support and fraud Player Center: sir, we are trying to resolve your situation you: and I am not the only one you are jerking around either...as I've stated I have chat logs and emails you sent to another player telling him his check was sent, and SUPRISE...he never got it you: hello??? Player Center: please hold you: holding Player Center: we are contacting again the casino owner to helpresolve this issue you: gee wiz I hope you have better luck then I did, any mail I sent him was returned...his email account seems to be closed you: webmaster@islandjoescasino.com Player Center: you can also try info@islandjoescasino.com you: lol you: nice try, that one is down too Player Center: please hold you: holding Player Center: They show to be working fine for us but if we receive a returned message then we will look into this you: and what should I ask them if it does work??? Player Center: that he must contact us about the clearance on your payment you: oops...never mind I just got the returned mail message you: why do I have to contact him anyway??? Player Center: He is the casino owner Player Center: we are just third party you: Where in your terms and conditions, or your web site does it state the player is responsible for contacting the casino owners for payment Player Center: we just suggest you can do so but we also contact them Player Center: for you you: and ??? Player Center: we are waiting for ther response you: how long should I wait...The withdraw was requested in the begining of FEB Player Center: this should be resolved within the next few days you: Has IGS been informed of this??? Player Center: IGS only provides the software. They have nothing to do with your paymeny you: IGS paid a player when blackwidow casino went out of business Player Center: I'm sorry but you have been misinformed you: mis informed??? I read on casinomeister.com that IGS made a settlement offer to a player, who accepted it maybe I have the casino name wrong you: but the fact is they (IGS) paid a player money that player was owed you: are you saying that never happened??? Player Center: ok, I am going to IGS to negotiate payment you: Thank you Player Center: and see that this gets taken care of you: How long do you think this will take??? Player Center: probably a few days you: Thank you for you time you: please let me know either way Player Center: Thank you for chatting with us again. Have a nice day. Player Center: we will

- Quote: Originally Posted by m249a Player Center: ok, I am going to IGS to negotiate payment you: Thank you Player Center: and see that this gets taken care of you: How long do you think this will take??? Player Center: probably a few days Great! Looks like you'll get paid after all!! Congrats! I'll compare notes with what IGS has told me. By the way, it was play4treasure that IGS paid a player about half of what he was initially owed. He was damn lucky to see anything in my opinion. By the way, I have not been in contact with the playcenter, only with an IGS representative who has assured me a number of times that you will be paid. I'll compare notes between what he has told me and what Playcenter has told you to try and figure out what the hell is happening.

- So typical - this "we're only a third party blablabla". IGS is as crappy as Futurebet - they even tell the same lies. Playercenter and Playersupport ARE of course part of IGS/Futurebet.

- I just got this email from playercenter... Report Junk E-Mail Report and Block Sender From : Player Center <support@playercenter.com> Sent : Monday, April 19, 2004 8:31 PM To : <xxxxx@hotmail.com> Subject : Withdrawal request | | | Inbox Hello Mark, We have contacted IGS to inform them about your situation and they have informed us that they are reviewing your account and will contact us shortly with a reply. Please contact us if you have any other questions or concerns, Player Center Hmmm.........after all this time and the runaround I have gotten, I refuse to show any hope, until I have the check, and it has cleared my bank account.

- They've known about this since 11 March...

- These people are stalling. This is the same general pattern of BS and buckpassing that featured in the Play4Treasure mess....and it took them six months to pay that poor bugger half of what he was actually owed. This is definitely a good software to steer clear of IMO.

- I am pleased to report that I have posted a complete story about these f*#@s at several other forums. I told them this is what I would do, and damnit I'm a man of my word. I know there is very little I can do, however if enough people read about my experience then maybe just maybe they will feel the pinch. Furthermore, all it will take for me to stop, and possibly say some limited positive comment, is to pay me what they owe me. Just in case any new members haven't seen the whole list of places that use playercenter.com I have pasted them here for your convience. Also if anyone knows any other boards or forums I can post my story in let me know. So far I have postings in the following. winneronline, got2bet online forum, ezboard.com/casino forums fourm for gamblers.com. Also a google search for playercenter.com shows my posting in this forum. www.000crowncasino.com www.247icasino.com www.88pokerandcasino.com www.Acepm.net www.Acesloaded.com www.Advancesportsbetting.com www.Allbetscovered.com www.Bet4charity.com www.Betpass.com www.Bets777.com www.Betthegame.com www.Bettingon.com www.Bettorspass.com www.Bohemiancasino.com www.California-casino.com www.California-casino.net www.California-sportsbook.com www.Californiacasino.com www.Californiacasino.net www.Californiacasino.org www.Californiacasinos.net www.Casinoathome.net www.Casinoflamenco.com www.Casinoforplayers.com www.Casinolicenses.com www.Casinoplussportsbook.com www.Casinouniverse.com www.Clubparadisecasino.com www.Completelyfreeporn.com www.Compucasino.com www.Compusportsbook.com www.Cyberbetpoker.com www.Cybercruisecasino.com www.Cyberprocessor.com www.Deucesdown.com www.Deucesdowncasino.com www.Dimeplayer.com www.Egamingsource.com www.Exclamationbetting.com www.Exclamationpoints000casino.com www.Fasttrackcasino.com www.Finalfoursports.com www.Fruendster.com www.Gamblerspass.com www.Gamblingpass.com www.Gamblingsaloon.com www.Globalgamescasino.com www.Goodbetcasino.com www.Ibeton.com www.Iconcasino.com www.Interactiveg.com www.Interactivegaming.com www.Interactivegamingsystems.com www.Internetcasinobusinessopportunity.com www.Intersportsbook.com www.Islandjoescasino.com www.Jumbojackpotscasino.com www.Lasvegas-atnight.com www.Launchcasino.com www.Letsmakeabet.com www.Londonbookies.com www.Luckvegas.com www.Marchmadnesssports.com www.Mmoolagames.com www.Mobcasino.com www.Numberonebet.com www.Online-casino-online-casino.com www.Onlinecasinosmallbusiness.com www.Planetrockcasino.com www.Planetrockcasino.net www.Play4treasure.com www.Playconnect.com www.Playercenter.com www.Playercentre.com www.Playerscasinoclub.com www.Playerscove.com www.Playhit.com www.Pokerthrill.com www.Pressaid.com www.Previewhollywood.com www.Prosbet.com www.Ragingbullcasino.com www.Ragingbullsportsbook.com www.Rateucsb.com www.Rewardblackjack.com www.Rewardcasino.com www.Rewardsblackjack.com www.Rewardscasino.com www.Rewardspoker.com www.Royalaces.com www.Royalacescasino.com www.Royalacessports.com www.Royalacessportsbook.com www.Sandscasino.com www.Shoguncasino.com www.Sportsbookies.com www.Sportsbooklounge.com www.Sportspagenet.com www.Starlightcasino.com www.Startyourowncasinoandsportsbook.com www.Startyourowncasinobusiness.com www.Streetsoundusa.com www.Tangoclubcasino.com www.Theecasino.com www.Tommyguncasino.com www.Tropicscasino.com www.Turbodollars.com www.Ubetibook.com www.Universitysportsbook.com www.Vegasplays.com www.Vplayers.com www.Sportsbooknow.com

- Holy crap that's alot of domains! I think I'll keep a little file on my desktop with these names in it so I can be sure to steer clear of any place associated with these clowns. BTW, gonegambling.com is another place you could post your story.

- Just watch for this generic blue screen with this wording. Welcome to the Cashier Many ways to Deposit and Withdraw Withdraw Fast! Our customer care representatives are available 24 hours a day, 365 days a year and can be reached instantly by clicking below on our chat feature. Email assistance is available via customer support or by calling 1 866 699 2437. Click below to chat with one of our support representatives: Neteller®- Neteller is our most popular deposit method. Deposit and withdraw $ to and from your neteller account. You can also fund it directly from your bank account or credit card. Having trouble processing your credit card deposit? Cashier will process your deposits immediately over the phone. Its simple! Ask our support representatives for details or call 1 866 699 2437 ACH - Transfer funds directly from your checking account to the cashier immediately. Transfer now and start playing right away! 900 Pay - *New* Navaho 900Pay (No credit cards - instant cash transfer from your phone) We'll process your withdrawal the same business day. We will credit your Neteller account the same day or Fed Ex your check to you. (Fed Ex charges may apply) SECURE E-commerce All transactions are in $USD. All customers are recommended to print all transaction data, rules, etc for future reference. Playercenter.com is owned by JSF Software Ltd, registered in Stockton on Tees,(UK) the E-cash subsidiary of the casino, provides billingand customer service support. All customers are recommended to print all transaction data, rules, etc for future reference

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