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Rivernile Casino double charged me...

- I purchased casino credits on March 30, 2004 in the amount of $60 using my Payspark account. The day after, I checked my Payspark account balance and found that the casino had charged the $60 twice. I emailed the casino about it and sent them a copy of the my statement showing that I was double charged, that was on March 31. I received a reply from support@rivernilecasino.com the following day (April 1.) They asked me "where do you want your money to go? In your casino account or back to Payspark?" I replied asking them to return it back to Payspark. I never heard anything from them after that. During the course of the month of April, I sent a total of 5 emails in regards to the double charge and didn't get ONE response. I also called their support phone number several times and was told each time (4 times,) to call back "the manager isn't in." Well, finally 2 days ago, I called and spoke with a gentleman in the accounts department. He went over my account details and agreed that I was indeed charged twice. He started looking through email folders to find my queries. He found them. He said that since I had changed ISPs (and email addresses,) this was the reason why I didn't receive a response. I'm not certain this is neccessarily true because my first email that WAS answered, was from that NEW email address. Anyway, the gentleman said he would forward the emails that I had sent to the manager and notify her that I still haven't been paid. He also told me to call back the next day to make sure the manager didn't need any further info to refund my money. He said she might need my Payspark account number. Huh? That makes no sense. He left off stating that as soon as he hears anything back from the manager he will email me and let me know. I don't understand why they keep passing the ball. I should have received my money by now. I'm beginning to think they are just giving me the run around in hopes I will forget about it. I know it's only $60, but it's the principal of it. It's my doe. Anyone experience anything similiar? If so what was the end result? I've been gambling online for many years and this is the first time I've ever really run into this kind of problem. I am in no way trying to discredit Rivernile at this time. However, it's been almost a month now and I am starting to lose my patience. I thought maybe if I post the situation here, the casino might give me the attention I deserve.

- Complain to payspark too and send them a copy of the email you got that confirmed you were double charged.

- Thanks, jpm, excellent idea. Will do that right now

- No problem! Please keep us posted as to what happens.

- This casino is recently been approved by eCOGRA. You can file a complaint to the eCOGRA with their website: http://www.ecogra.org/dispute.asp I'd like to see how fast they address your issue here. To be honest, I think eCOGRA might be just another market tools. I hope they can prove me wrong.

- If I was, which I may look for third party help. I would MUCH rather 'pitch a bitch' with casinomeister. I am a bit gun shy about giving out info to places that I am unsure of. On the form at that website you listed, they ask for your address, etc....red flag for me. But thanks just the same for your suggestion, hhcfreebie

- I don't think you understand, eCOGRA is a newly formed 'regulatory' authority that has a certification process that casinos must go through in order to get their seal of approval. They are there to do, among other things, exactly this, resolve disputes between players and their member casinos (of which Riverbelle is one). Don't fear giving them your info, they are there to help you.

- You're right jpm, I didn't understand. In hhcfreebie's post he/she said they weren't sure if the site was another 'marketing tool.' This is why I said I was gun shy. I wasn't aware that Ecogra had a good reputation. Thank you for clarifying that! BTW....Payspark has already responded per your suggestion to complain to them and are investigating it for me now. Thanks again jpm. And, sorry, hhcfreebie, that I discredited your suggestion. In this case I didn't know any better

- Wow! I'm impressed by the response of payspark. That was FAST. Now I'm curious to see how quickly they can resolve it.

- Quote: Originally Posted by jpm Wow! I'm impressed by the response of payspark. That was FAST. Now I'm curious to see how quickly they can resolve it. As I am as well, impressed, that is. I feel a whole lot better knowing that Payspark is on the case. They replied in under 20 minutes! Hopefully, I will get my money very soon. I will definitley let you know.

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