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Problems with Miami Paradise (again).... Interesting one!

- Damn, I didnīt know that they were in the same group as Golden RIviera Casino, otherwise I would probably not have played there.... They have 3 promotions. First deposit 75 and recieve 150$ on the second one you can deposit 100 and recieve 150 and on the third one it is 100 for 100. Wager requrement is 20 X deposit + bonus for danish players Wagers on BlackJack, Video Poker and SicBo will not meet wagering obligation with regards to your initial download bonus. I purchased 75$, recieved 150$ and I lost everything pretty quickly on Cyberstud Poker. Then I wanted to play the scond bonus, but I was afraid that they had carry over wagers, so I asked them and recieved this answer: Dear Niels, We do disregard the wagering requirements of a bonus if a player looses his purchase. So in your case, if you were to purchase again it would only be the wagering requirements on your second bonus that would count. Thank yo for your query. Yours Faithfully Gareth I purchased 100 more, recieved 150$ in bonus, wagered a bit more than 5000 (20 X 100+150) and I cashed out 300$. I deposited 100$ to recieve the third bonus, but I regretted to recieve the third bonus because I felt I was gonna loose. They accepted that and I cashed out my 400$. I have just recieved this email: Dear (name) Your cash-in has been returned to your gaming account, as you have not met the wagering requirements. You need to wager $9500 in order to qualify for the cash-in. Wagers on BlackJack, Video Poker and SicBo will not meet wagering obligation with regards to your initial download bonus. All bonus and free money cannot be wagered on Roulette, Craps and Baccarat. We apologize for the inconvenience that this may cause, and wish you luck at our tables. Thank you for choosing Miami Paradise Casino. Kind Regards Accounts Department Miami Paradise Casino They didnt even take the time to write my name! Dear (name), they just send me a standard email. Why do they try to cheat me so obviously!? Well, this time I know that I am right, since I was smart enough to ask about the carry over wagers before I played the scond bonus offer. What kind of supporter is it who sends you an email saying Dear (name)??

- You are a sucker for punishment. File a complaint with ecogra. If enough people file complaints, one of the following things will happen in the order of desirability: 1. These casinos get their act together. 2. The seal gets withdrawn from them. 3. Ecogra gets discredited.

- Hi Grandmaster, I am just afraid of not getting my money. 400$ is alot for me, so donīt you think they will refuse to pay me if I complain about them? I always write to them in a friendly way, because I will achieve nothing from calling them bad things and stuff. Primairly I am interested in recieving my money. What is the webpage to ECogra by the way?

- Quote: Originally Posted by GrandMaster You are a sucker for punishment. File a complaint with ecogra. If enough people file complaints, one of the following things will happen in the order of desirability: 1. These casinos get their act together. 2. The seal gets withdrawn from them. 3. Ecogra gets discredited. With regards eCogra, I've found nothing that would indicate to me that eCogra has any credibility at all. Credibility is earned not purchased. Ecogra is to Microgaming as Safebet was to RTG and nothing less.

- This is your link, Niels: http://www.ecogra.com/dispute.asp Please keep us posted. I am very interested to hear how this works out.

- Quote: Originally Posted by Niels Hi Grandmaster, I am just afraid of not getting my money. 400$ is alot for me, so donīt you think they will refuse to pay me if I complain about them? I always write to them in a friendly way, because I will achieve nothing from calling them bad things and stuff. Primairly I am interested in recieving my money. What is the webpage to ECogra by the way? www.ecogra.org. Ecogra approved casinos, of which Miami Paradise is one, are supposed to adhere to certain principles. Ecogra also operates a mediation service for cases like yours. Casino operators are paying good money for ecogra approval, so they must think it is worth something to them and they have an incentive to take part in the mediation. Filing a complaint should not affect your chances adversely, someone had a pretty good experience with ecogra, his/her complaint was resolved within days.

- Quote: Originally Posted by GrandMaster www.ecogra.org. Ecogra approved casinos, of which Miami Paradise is one, are supposed to adhere to certain principles. Ecogra also operates a mediation service for cases like yours. Casino operators are paying good money for ecogra approval, so they must think it is worth something to them and they have an incentive to take part in the mediation. Filing a complaint should not affect your chances adversely, someone had a pretty good experience with ecogra, his/her complaint was resolved within days. Neils, that 'someone' who had a very fast and positive experience with http://www.ECOGRA.org was me. I would definitley suggest that you go ahead and file a complaint with them. That is what they are there for.

- Well, I wrote to them and gave them the link to to this thread. As well I said that I would like to solve this without further problems. I am tired of writing emails, complaints etc etc. Apparently it helped, I just donīt understand why they try to cheat me every time, because it seems quite obvious to me that they try everytime. So far I have NEVER played one of their casinos without having problems. They should be on the "rogue list" shouldnīt they? I think most customers just decide to do as they say and actually very few go here and start complaining about it, so maybe they have found out that they earn money from their dirty business on the long run..... Dear Niels, Please note that your $400 will be paid today to your neteller account. We apologise for the misunderstanding on our part. It was realised that you lost the first download bonus and you had wagered enough. Thank you for choosing our Casino. Regards Accounts Department

- I think you have this one pegged wrong, Cipher so we'll agree to differ perhaps. I do, however endorse the following comment: "Credibility is earned not purchased." Neils - your tone is still disappointed for someone who has had his problem sorted out ...or am I misinterpreting the content of your posts?

- Hello. I am also a danish player and I am having EXACTLY the same problem as Niels. Slots Royale Casino owe me 200$. I lost everything on the first bonus. Then I won 200$ on the second one which I cashed out and I lost everything on the third bonus as well. I donīt even need to explain more because Niels wrote everything. They have written to me (I cant believe they remebered writing my name. I laughed alot about the Dear (name) Dear Lasse, Your cash-in has been returned to your gaming account, as you have not met the wagering requirements. You need to wager $1000 in order to qualify for the cash-in. Wagers on BlackJack, Video Poker and SicBo will not meet wagering obligation with regards to your initial download bonus. All bonus and free money cannot be wagered on Roulette, Craps and Baccarat. We apologize for the inconvenience that this may cause, and wish you luck at our tables. Thank you for choosing Slots Royale Casino. Kind Regards Accounts Department Slots Royale Casino Well, I have sent them a linkt to the thread and then I have told them that I am awaiting the money from them. Otherwise I see no other way out than contacting: http://www.ecogra.com/dispute.asp as you recommend....

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