casino      blackjack      roulette      poker   

  Bingo Online - free online bingo guide

Connect To more problems

- When I read these boards I see that the vast majority of problems stem from the fact that people don’t read or understand the terms and conditions. I decided to give ConnectTo a chance with that in mind. It does seem that their terms and conditions are quite confusing so I wanted to be 100% sure I was doing the right thing before I played. I opened my account on 5/9. They had an offer of 550% bonus on $500. You had to play through 30 times and all games were allowed except Baccarat, Pai Gow, Craps, roulette, and War. You were only allowed to cash out 2 times the bonus. I deposited $500 and received a bonus of $2750. I then went to the online chat and went over the T&C. Those games were excluded and I understood that the bonus would be taken back when I cashed out, and then the most I could cash out was $5500. (I of course saved a copy of the chat and the original bonus offer.) I then went about playing. I played over $125,000 in action at Pontoon, and I got incredibly luck. At one point I had close to $25,000. I then switched over to slots and had a bad run, losing over $10,000 while playing about $45,000 in action. Even though I had $14,000 in my account I knew I could only cash out $5500. I went to cash out and found they had a fax back form. I sent that in and on 5/10. I received an email that said “Your fax back form has been approved.” I could now withdraw. I requested the withdrawal on the 11th. On the 17th I received email saying they had my request and the funds would be withdrawn from my account. Then on the 19th I got an email saying that I was “banned” because my action was a “bit too sharp.” The email went on to say that I would get my initial deposit back within 72 hours, and the rest of the money within 30 days. They told me how lucky I was because “almost all other casinos cheat the players out of their winnings when they ban them.” They closed the letter with, “Have a great day.” Well, I did not receive my initial deposit within the 72 hours. I still have not received any money and just am getting the run-around. I call, and they say I have to email. I email, and they say contact accounting. I am getting nowhere. I think any casino has the right to bar anyone they want. I guess that anyone “sharp” enough to read the T&C and get the rules nailed down is too much for them. Fine! But I should be paid what I am owed. The bottom line—this is not some casino that just had some misunderstandings. They are crooks. Isn’t this the same group taking over some other casinos? I would definitely avoid this casino and any others they own.

- Hi RJ314, Please go here and submit a complaint: http://players.realtimegaming.com/form.asp Keep me posted on how goes. Thanks!

- This does sound troubling. I would like to hear how it is going - also how the new RTG complaint process works.

- Quote: Originally Posted by dominique This does sound troubling. I would like to hear how it is going - also how the new RTG complaint process works. This is why I am referring everyone to this link. I want to know whether this process is working, or is it more smoke being blown up my "fourth point of contact" (old paratrooper term).

- This sounds exactly like another player's problem that he posted in this forum, he too being labelled as 'too sharp'. The main difference was that his wins were on slots and the casino couldn't explain how one could be 'sharp' when playing slots! Anyway, I've filed a complaint at that address regarding my dispute with Portofino. So far, I've not even had an acknowledgement of receipt of the complaint and its been a couple of days now.

- Quote: Originally Posted by rj314 When I read these boards I see that the vast majority of problems stem from the fact that people don’t read or understand the terms and conditions. I decided to give ConnectTo a chance with that in mind. It does seem that their terms and conditions are quite confusing so I wanted to be 100% sure I was doing the right thing before I played. If the T&C's are not clear and unambigous, I won't deposit. I believe the casinos who post the confusing T&C's are deliberately trying to confuse players and gain an advantage. The operators who would attempt this form of deception would not be above other shananigans we see posted here all the time. If you read between the lines of the T&C's, you can learn a lot about the how a casino is operated.

- Bryan, With all that has been posted about this outfit ever since last June, and all the continuing problems, I and I imagine several others would be curious to know why you have not added ConnectToCasino to your Rogue List yet ?

- As an update, I have just received a confirmation email from RTG that they are looking into my complaint.

- Quote: Originally Posted by RobWin Bryan, With all that has been posted about this outfit ever since last June, and all the continuing problems, I and I imagine several others would be curious to know why you have not added ConnectToCasino to your Rogue List yet ? Mainly because I've been too frigging busy. But with the amount of complaints being posted - and with some of the "Pitch a Bitches" I've been receiving (which haven't been forwarded to the casino yet), I'll be looking into this. rj314's situation sounds pretty typical - he's dealing with arrogance and contempt for the player it seems. Already this is a "not recommended" attribute. On another note - no matter how much bad press a casino gets in the forums and by being "rogued" - they still florish! Greedy players and webmasters will always keep them in business no matter what I or anyone else say.

- Quote: Originally Posted by jpm This sounds exactly like another player's problem that he posted in this forum, he too being labelled as 'too sharp'. The main difference was that his wins were on slots and the casino couldn't explain how one could be 'sharp' when playing slots! Anyway, I've filed a complaint at that address regarding my dispute with Portofino. So far, I've not even had an acknowledgement of receipt of the complaint and its been a couple of days now. I'm following this with great interest too, because RTG have made promises of better player treatment in the past which have not come up to expectations, and, like the 'Meister I have been assured by one of their execs that a new and more player-sensitive approach has been introduced. If that is so, we should be seeing the positive results here at Casinomeister's "Pitch a Bitch" in particular. Although I note a subsequent post that indicates that an acknowledgement was sent to JPM, two or three days to do so does not indicate an impressive level of efficiency. Keep posting, guys so we can all follow progress on this.

  craps      baccarat      bingo      online casino