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Connect To Casino....Do Not Play

- Do not be fooled by Connect To Casino's gesture to save the online casino gaming industry by purchasing Hampton Casino so they can pay "Pirate" the 1.3 million. Please read this....especially if you've ever played at Connect To Casino. It's a bit long, but I need your help. I started playing at this casino in November 2003 off and on. They gave huge bonuses with no max cashout restrictions, although their playthrough requirements were higher. Their bonus policy page was inviting all of the "bonus hunters" to play with them. They didn't care. They would even let you reload the huge bonus as many times as you wanted. By February 2004, I had done pretty well at this casino, managing to make a profit of about $3500. On February 20, 2004, I redeemed a coupon for 700%. Before doing so, I made sure to read their bonus policy to make sure it was still the same as it had been for months, which it was. Over the weekend, I managed to get my balance up to $5820, of which $5400 I was entitled to withdraw. I requested the withdrawal, thinking how great it will be to use the money to pay off my car. I was a happy camper. On Monday, Feb. 23, I tried to log into my account, but it had been closed by the casino. Nobody in the support department could tell me why my account had been closed...they told me to contact the Accounting department in the morning. So, I went back to their bonus policy page just to see if I unintentionally broke any of the rules. Unfortunately, I didn't print the policy page out on Feb. 20. This is when I discovered that their policy had changed. They were limiting cash-outs to 5X the bonus amount received. So I contacted support, but they told me that was for the $41 free chip offer for new users. Then I saw how they were now going after "bonus hunters". Luckily, they said that the bonus policy in effect at the time the deposit is made are the rules in effect. "Whew!", I thought, I should still receive the $5400. It looked like they were still in the process of updating the policies because the examples didn't match the wording. On Tuesday, Feb. 24, I contacted the Accounting Department and they told me that my account was closed due to "Wise Action", which is a fancy term for being too lucky at their casino. Then I was told that my withdrawal for $840 would be processed by the end of the week. I corrected him and said that I had $5400 in my account. He told me the bonus policy was 2X the bonus amount! Naturally, I was floored because I spent the night before reading their bonus policy word for word and that stipulation was never stated. I also read it before I made my deposit and it wasn't there. I asked him when that policy went into effect and he said, "I don't know the exact date, but I can find out for you if you like." What? The guy processing withdrawals doesn't know when bonus policies are changed??? He never got back to me with a date. I sent an email to management to dispute the withdrawal amount. I never heard back. I decided to let them process the $840 and then I would escalate this issue further. I thought if I made too much of a stink, they wouldn't give me anything. I made several contacts with their support department to try and find out the exact date that their bonus policies changed. I was told on Monday, Feb 23 that "as far as the casino is concerned, there has been no change in our bonus policy." On Feb. 24, I was told the policies were changed yesterday. Since I made my deposit on Feb. 20, these policies were not in effect. But once I gave them my username, all of a sudden the bonus policy was changed to "sometime last week". I wasn't sure who I could contact to get help with this issue. I kept going back to Connect To Casino's website to see if their bonus policies went back to what they were. The last time I did this, there was a link to a statement from the CEO about their purchase of Hampton Casino to settle the 1.3 million dollar dispute with "Pirate". They provided a link to the MSN news story. That is where I found out about casinomeister.com and decided to "Pitch A Bitch" with Bryan. I believe he is still working on this matter. I decided to give the casino one more chance and sent them another email about my issue. I explained that if I did not hear back from anyone, I would be going to CasinoMeister to help me out. I thanked them for the CEO's statement and the link to the MSN news story for helping me find a place to go for help. I never heard back from anyone and the next day, the CEO's statement and link to MSN were gone! Sorry this is so long....but I am posting this hoping that someone else may have made a deposit on the same day that I did, redeemed the 700% bonus and was not held to a withdrawal of 2X the amount. Or if anyone may have a printout of their bonus policy page between Feb. 20 and Feb. 22, 2004. Please let me know if you did. Maybe it can help Bryan with my issue.

- Have you checked any of the web archive sites to see if there's a copy there? Here's one I found on archive.org http://web.archive.org/web/20030718...us_policies.php

- Read some of the posts on this thread http://mb.winneronline.com/showthread.html?t=15506 I believe it is said to of been changed on the 24th. Someone sent him a screen shot of the bonus terms prior to the 24th. They have planned steps to delay your withdrawal. I had my own personal issues with them. Resolved thanks to Bryan and help from Cipher.

- They had a PR guy over there called John Spears. Abrasive at times but he seemed to be able to resolve some problems to prove his point that these guys were above aboard. My personal view is that these people have not thus far behaved with sufficient integrity to be trusted - this is just one more example of their questionable approach to issues.

- Thanks everyone....especially Jblack. John Spears pretty much admitted that their website was not updated on February 20 in the WOL forum. I've sent him an email requesting that the $4560 additional funds be returned to me.

- Butlebre, I thought all issues with that 2/20 confusion were resolved with that thread on WOL. **SIGH** You should have contacted me sooner and I would have gotten this handled ASAP. I apologize. I've forwarded this case to accounting. Your payout should be requested by the end of the day.

- Thanks John, I appreciate it. I didn't know about these online forums until recently. Now if you could just get them to reopen my account....

- Quote: Originally Posted by connectocasino I thought all issues with that 2/20 confusion were resolved with that thread on WOL. **SIGH** You should have contacted me sooner and I would have gotten this handled ASAP. After all the grief you went thru on the WOL thread, I idly wondered, what prevented you from being pro-active to ensure all your players were not included in this mess? I'm probably like Candide living "in the best of all possible worlds" but why couldn't you have run a few database queries and extracted the records of depositors during this period, who still hasn't cashed-out, what bonuses they got, etc etc? And acted on that list? I would think the impetus, if you were sincere, should have been on you to contact players that may have been caught in this rather questionable issue of what minute which clauses of the T&C changed. Are you saying you, your staff, whomever, are just too incompetent to identify these players until they publicly complain? Heck, you don't even know when your own terms change so you rely on players to prove it to you. Butlebre - I'd expect your account to remain closed just as Noob's was in the WOL thread. After all, you won a little money on a bonus and they definitely don't like that. After they ban you, it takes 30 more days to get paid. Oh yeah - can't wait to play here.

- Quote: Originally Posted by Clayman I would think the impetus, if you were sincere, should have been on you to contact players that may have been caught in this rather questionable issue of what minute which clauses of the T&C changed. Are you saying you, your staff, whomever, are just too incompetent to identify these players until they publicly complain? Sounds to me like its a case of only the squeaky wheels getting the grease. Otherwise its out of sight, out of mind.

- Quote: Originally Posted by butlebre Thanks John, I appreciate it. I didn't know about these online forums until recently. Now if you could just get them to reopen my account.... Butlebre, Why in the world would you even think about playing at Connect to Casino again? Havn't you learned anything from your past dealings with these people? What good is it going to do you knowing about these online forums if your not going to use the information gleaned from them? I can just see John Spears licking his lips on this one.

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