casino      blackjack      roulette      poker   

  Bingo Online - free online bingo guide

Kiss Casino

- Hi, As the title says Kiss are trying to steal $2,250 off me. How the story goes is that Kiss sent me an email on June 9th. I redeemed the coupon FB683 and deposited $1,100 and received a $275 bonus. I wagered over 13x deposit and bonus as the email says and cashed in, only to have the cashin denied and to be told I had to wager 26x deposit and bonus because I played blackjack. After some arguments about this with them I decided it was best just to do the extra wagering (even though there was no mention of it in the email) and got my balance upto $4,250 (playing around $100 per hand at blackjack). At this point I withdrew $2,500 via Neteller (max withdrawal) leaving $1,750 in my account. Anyway after about a month of not receiving my money I emailed them to find out why. They initially ignored me only to eventually reply saying that the max cashout was $2,000 so it had been denied (this in itself amazed me considering the software allowed a $2,500 withdrawal), and to log back in to my account and re-request the withdrawal. To my amazement I logged in to my account to find only $2,000 in there ($2,250 short), and instantly emailed them. They replied saying that under the terms and conditions of the promotion I am only entitled to withdraw $2,000. Clearly this is not in the terms and conditions that they emailed me (see below), and I have never seen this posted on their website prior to them sending me a link when informing me about it. 25% Match Bonus Coupon code FB683 Deposit $75 or more Redeem 25% up to $275 Wager 13x deposit and bonus Terms and Conditions: *Bonuses cannot be used on Pontoon, Baccarat, Craps, Multi-Player Poker, Bingo and Roulette until bonus requirements are met. Coupon CT4PX requires wagers of 12x deposit and bonus on Slots and Keno to cash out. Coupon FB683 requires wagers of 13x deposit and bonus to cash out. Promotions expire June 16th, 2004 at 11:59:59PM EST. In my opinion these have obviously decided to make up some bullshit rule about a max $2,000 cashout specifically to try and rob any big stake gamblers they can that take up a bonus - and even if it was on their site previously (which I very much doubt) it clearly wasn't on the email that they sent me with the offer, so how can they claim that I should be held to it? I'd advise anyone to keep well clear of these scum bags - I'm complaining where I can and aren't going to let it lie. They're head office is in the UK (as am I) so i'll be reporting them to any UK marketing authorities that I can as well (anyone happen to know of any?). P.S I know these are related to Giant Vegas and I've partially mentioned this on their thread below, but I think it's best I started a new thread so people don't miss that they're related like I did.

- Same issue here except I only deposited $200 and am waiting for $2,500 via neteller since the 12th. They always are nice via phone, but no one emails me back like they keep promising. I was originally promised the 15th, but it's now the 16th... I filled out the "montana" form hoping I can get some help.

- I can Guarantee that if you deposited your $1100 and brought that up to $4250 you would have all your winnings and deposit in your bank right now. When will people learn? I played there and won $4700 on a $1000 deposit with no bonus claimed and guess what? no problems at all. Was the measley $275 that you most lilkely cant withdraw anyways really worth all this headache?

- I very much doubt that - these must obviously be having cash flow problem's at the very least with the length of time taken to process virtually everyone's withdrawal. Anyway I think your missing the point - why should a casino give a player an offer and then renegade on paying the winnings? If I'd lost then I'm sure they wouldn't say, oh well we weren't going to pay you if you'd won so here's your deposit back would they? If you (or anyone else) choose to play at this casino or it's sister after all the reports then I for one am extremely dissapointed - all your doing is helping to keep open rogue casino's. And what happens if you get real lucky one day and maybe hit a couple of RF's at video poker or a big jackpot on the slots? Would you then trust them to pay you? We should all stick together and vow never to play at any casino's where there are clear problem's - this is the only way these continual rip off's from various casino's will ever end. Why not just play at the reputable RTG's if you're not playing with bonuses? i.e. Phoenician, Nostalgia etc. You know for a fact that these are going to pay you no matter how much you win (and in double quick time) - so why keep open these rogue casino's?

- Quote: Originally Posted by Dirk Diggler I very much doubt that - these must obviously be having cash flow problem's at the very least with the length of time taken to process virtually everyone's withdrawal. Anyway I think your missing the point - why should a casino give a player an offer and then renegade on paying the winnings? If I'd lost then I'm sure they wouldn't say, oh well we weren't going to pay you if you'd won so here's your deposit back would they? If you (or anyone else) choose to play at this casino or it's sister after all the reports then I for one am extremely dissapointed - all your doing is helping to keep open rogue casino's. And what happens if you get real lucky one day and maybe hit a couple of RF's at video poker or a big jackpot on the slots? Would you then trust them to pay you? We should all stick together and vow never to play at any casino's where there are clear problem's - this is the only way these continual rip off's from various casino's will ever end. Why not just play at the reputable RTG's if you're not playing with bonuses? i.e. Phoenician, Nostalgia etc. You know for a fact that these are going to pay you no matter how much you win (and in double quick time) - so why keep open these rogue casino's? I totally agree with you on your point of us players sticking together. I was just posting my opinion on bonuses and in no way stepping up for Kiss Casino. My experience with them was from before I knew there was problems. I will not play with them again and if you read any of my other posts from this forum I do support fellow players and openly boycott any casinos that rip off and screw players around, as well as contact the casinos and request closure of my accounts. I do only play in the reputable RTG's like Phoenician and Nostalgia. The fact still remains that they will pay you if you don't claim a bonus. Bonuses are trouble. It makes no sense that you would be disappointed in me or any other player depositing at Kiss when you did the same thing. You should have done your research and did a search for bad experiences before putting your money in, and especially claiming a bonus since all the bad reports are from people who claime bonuses. In fact, I could not find one post that involved a cashout problem with only a straight deposit and no bonus claim. Before I put money in any casino I search Google and I post a question here on the track record of the casino and if anyone has been screwed by them. I did the same for Kiss before I deposited, did a search and found nothing bad.

- I deposited at Kiss taking the bonus because I got spoiled from the online poker rooms. Everyone I pplayed at gave me no troubles with bonus' or withdrawals. So I assumed when I saw a few ads for Kiss, that they were ok too. Now I know casinos can't all be treated the same....

- An update on Kiss.... Got email response after reasoning withe them via email, and they now say they're having some bank wire problems, and to expect my withdrawal in the beginning of this week. I'll let you know....

- They haven't even responded to my last three emails

- What these casinos don't seem to appreciate is that slowpay with suspicious excuses and ignored emails has been used over and over and over again by casinos that subsequently bugged out leaving players holding the baby. I would definitely exercise great caution around Kiss and Giant Vegas until there are positive indications that they are capable of paying all owed players promptly and efficiently.

- I had trouble with SLOW pay from these casinos in the spring. It took almost a month to receive my winnings. I have avoided them since and would recommend playing somewhere else!

  craps      baccarat      bingo      online casino