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Jackpot City - Impossible to withdraw winnings

- It is impossible to get my money out of here. After successfully winning a few dollars after playing for a few weeks - they have told me "I will never be paid out" It started with the usual - requesting long lists of ID from me, which was a hasslle, but I eventually provided everything they requested. They told me my withdrawal would now be processed within 24 hours. After 48 hours still nothing, so I enquired again, when they told me that I am unable to withdraw funds until I have wagered x20 the value of my inital deposit - even though I never recieved a bonus. So, I gambled my $70 2o times to meet this requirement - after much protest. This actually paid off as I now have $120. Then when I phoned up to make the withdrawal request, they told me I would not be paid until I provided more ID. I informed them I had already provided this, of which they denied. I swore at the customer service guy and hung up. I later received an email telling me that my account has been suspended indefinately because I had been rude to a member of their staff. Now when I call up or email, I just receive a reply saying my account has been closed. Of course, I have not received my cash!!

- Did you tried pitching a bitch to Bryan before posting this?

- also ECOGRA could be a wise try before making things public.

- yeah have contacted them thanks. To be honest I am so pssied of with them I don't care about waiting before going public. I am attending the upcoming conferences in Vegas as an affiliate, and if i see anyone from Jackpot city (i will be searching for them) i am gonna spark them out

- You're probably going to achieve more by keeping your cool.

- Quote: Originally Posted by xzibit I swore at the customer service guy and hung up oops! Shouldn't have done that. I can check into this, but it probably won't do any good. If someone told me to eff off - and then hang up, I don't think I'd help them either. Being cool, calm, and collective will get you much further than being a hot-head.

- Quote: Originally Posted by xzibit I am attending the upcoming conferences in Vegas as an affiliate, and if i see anyone from Jackpot city (i will be searching for them) i am gonna spark them out I dont normally condone violence but after reading how you were treated I hope you bump into one of em

- Hi Xzibit, It sounds like you have had a bad experience. It certainly sounds strange that you had to provide ID verification on such a small withdrawal, and that you had to meet wager requirements without having received a bonus. Please PM your account number to me and I will follow-up and sort this out. I must point out that this is probably a simple misunderstanding that can be easily rectified. The term used “spark them out” is not familiar to me, however from reading nafanny29’s post it appears to indicate violence. I can assure you that should any violent action be taken against any representative of our organization the perpetrator will be prosecuted to the full extent of the law. I trust that the term was simply misinterpreted, and actually means “to engage in meaningful discussion” Best regards, Belle Rock

- *sorry, i had a visual flash-back of some dude walking up to some other dude and hug him to death!* I hope this can be sorted out without blood flowing. IT IS MESSY, and we do NOT need to "spark" (all pun intended) a scandal !! It is nice to see that Belle Rock is coming to this party ! I like that! *giggling again.... sorry*

- Quote: I must point out that this is probably a simple misunderstanding that can be easily rectified. With all due respect, BelleRock: This cannot possibly be a simple misunderstanding. Either xzibit is exaggerating a lot, or you are being way too loose with your description of the situation. One way or the other, someone screwed up big-time.

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