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Platinum Play (FL)-

- Here is my case: 3 days ago I received an 20% offer from Platinum Play in the email titled 'Halloween has just improved for you'. Normally this kind of trash offer goes straight to garbage bin, but this time I reckon I would try out their Tomb Raider slots, so I deposited $100 and I decided to play BJ to fulfill the initial 1x deposit wager requirement. Their damn Microgaming software can't load shit so OK I was forced to play their flash games.I LOST 8 HANDS IN A ROW and lost my entire deposit!!! OK! Maybe just bad luck! I emailed to claim that 20% bonus, a rep named Francois D said I wasn't eligible for it! OK! This kind of things happen often with them, so I forwarded that email offer to her, been 3 days now, no reply. OK, maybe she is dead or got incarcerated or something so can't get back to me. I should made a long distance phone call; the funny thing being there is a possbility I pay more toll that $20 bonus as I am calling from Asia. Another support guy over the phone told me the promotional department closes on Sunday I would have to email email-support. OK! Up to this moment, I have sent to support@casinohelpdesk.com x 2 times support@fortunelounge.com x 2 times FrancoisD@OsirisTrading.com x 2 times No reply. In that promo email they clearly stated 'get 20% extra within 12 hours!'.... I just wanted to try their new slots, from downloading to playing to claiming a legit offer, I experienced NOTHING BUT AGONY. I tell you, Fortune Lounge are SCUMS, and don't any of you tell me different.

- Quote: Originally Posted by snuf419 I LOST 8 HANDS IN A ROW and lost my entire deposit!!! OK! Maybe just bad luck! Bad luck? Do you mean you lost $100 in 8 hands? If so I think the main problem is betting too much per hand. We all know these 'streaks' can happen - with 'real' as well as 'cyber' BJ. I've never had trouble downloading a MG - took bleedin ages when I was still on dialup - but it worked! Sounds more like problem with your PC or ISP. Don't know anything about FL customer service, but I hope it soon gets resolved satisfactorily for you. Mind you, $20 would be scant consolation for me if I'd just blown $100 in 8 hands of BJ!

- From http://www.casinomeister.com/forums...read.php?t=5877 Quote: MUST READ: Posting Your Complaint Before posting a complaint in Casinomeister's forum, please consider the following: There are ways to deal with your complaint privately. If the offending casino is powered by RTG, you can contact Montana Disputes section: http://disputes.montanaoverseas.com/ If the casino is a member of eCogra, you can contact Tex Rees here: http://www.ecogra.com/dispute.asp You may also "Pitch a Bitch" with the Casinomeister here:http://www.casinomeister.com/problems.html There are a number of casino operators/managers and affiliate managers who are members of this board, please feel free to PM them before or after you post your complaint. They should be able to assist you before things get nasty. Fraudulent complaints will not be tolerated. This is not a message board that condones the bashing of casinos. If you are posting a public complaint, ensure that it is free of subjective and insulting comments and that it is truthful. All complaints will eventually be investigated. If it turns out that the post was fraudulent in nature, the member will be banned and possibly invoiced for time and effort spent investigating the issue. No name calling. If you expect or simply wish any assistance, I would advise in refraining from insulting language. Please let that be a last time. Any further breaches will be dealt with accordingly.

- Quote: Originally Posted by casinomeister From http://www.casinomeister.com/forums...read.php?t=5877 No name calling. If you expect or simply wish any assistance, I would advise in refraining from insulting language. Please let that be a last time. Any further breaches will be dealt with accordingly. OK Bryan,the wording was offensive but I would concur with snuf419 that fortune lounge is just not up to it,especially when dealing with us Asians. If you lose money its ok with them. Try winning a few hundred and you will get the runaround. That was what happened to me last year and it took several months to get the money to my neteller account which should have been simple enough. nope,nothing to do with bonus/wagering requirements,simply that they said neteller was new to them didnt know how to process it and so on. Numerous e-mails and telephones with them including many conversations with a Chinese CSR. I finally got my money via neteller and I didnt bash them at any forum. Still,they soon decided that I should be banned at their casinos. That was out of the blue and without any reasons given. When pressed,they didnt bother to answer why. Fortune Lounge,if you feel aggreived,come and challenge me at this forum. I will be glad to give you my details with A PM.

- snuf419: Please mail me your details and I will investigate what happened. chuchu59: Please mail me your details as well. There is no differentiation of service, no matter which part of the world you are from or whether you are winning or losing. If your account was locked, it would have been for good reason. You can both mail me at vpops@fortunelounge.com Bryan: Thank you for keeping the forum decent. VP Operations Fortune Lounge

- Im sure you guys arent being lying about this, however my experiences at FL are all very good. Most of the time, cashouts are prompt and any bonus is credited fast. I withdrawal some very large amounts also. FL is a big company, occasionally they might miss crediting special promotions. I dont use many bonuses so I cant speak about that too much. They'll sort it out, they are a decent group. They always pay and thats a rare commodity sometimes in this industry. Thats really what counts. And yes, I have had streaks like that with 10 losses in a row. Only I bet maybe $100-200 a hand on avg so it is a big loss when a losing streak happens. On the other hand, I have winning streaks about the same amount of times at FL.

- I do agree that customer service sometimes is lacking in handling special issues like bonus promotions etc. That could be worked on, but all in all im happy with FL. Take it for what its worth.

- chuchu59: Thank you for sending me your details. I am busy investigating the matter and will get back to you as soon as possible. snuf419: I still have not received your details. If you want to call us names, the least you can do is to give us the opportunity to investigate the issue and rectify anything that went wrong. VP Operations Fortune Lounge

- Quote: Originally Posted by fortunelounge There is no differentiation of service, no matter which part of the world you are from or whether you are winning or losing. If your account was locked, it would have been for good reason Never had any problem with them, and the CS is professional and kind. They might me sometimes slow with bonuses but I almost never opt in. It is also nice to see fortunelounge monitoring this forum, showing interest in player's problems. By the way fortunelounge, I would be curious to know the good reasons to ban a player.

- CM, I had no intention to start this thread as a complaint as by definition if it was a complaint I must be looking for some sort of compensation, but this is not the case here. I just want to warn other players of this group. Your comments however, are duly noted. FL rep. I have had communications with you before. But I am sorry to tell you I think you are stupid. You always dodge around my questions and never answer them. And when I re-emphasize them you just ignore me. I think FL keep your existence to fraustrate and exhaust players in private so they become too tired to write bad things about FL in public again. You can keep that $20. As Chinese say, ' Keep the money for your medication.'

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