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Virtual Casino sending false e-mails

- I recieved and e-mail from virtual casino saying this, From : The Virtual Casino <virtual@casinosupportcenter.com> Sent : Wednesday, July 28, 2004 4:48 PM To : <ronb2nd@hotmail.com> Subject : Virtual Casino - Ronald Boland | | | Inbox You Made It Ronald, I see you came in and gave my casino a quick once over. Unfortunately you were not able to leave with anything more than a pleasant experience. To express to you, how much I would enjoy for you to come back in, and give me a better opportunity to treat you to an even more enjoyable gaming experience, I have put a free chip in your account, equal to the money you deposited with me initially, so you have a better chance to check out the casino, and more importantly than that, a chance to win some money. Please remember that all standard free chip rules apply. I have also told the customer service reps to give you, Ronald, a whopping 200% bonus on your next deposit, plus a free chip equal to that deposit. How about all of that for you, to just give us a second chance? Ronald, I would also ask you to check out your future casino host's special web site, setup for players just like you. www.virtualdanny.com and also make sure you check out the different promotions we are running in the casino; while you are there check out the rules and tips section in the casino, to get a better understanding of game play. I also noticed that you had used a credit card when you made that first deposit, Ronald. I wanted to bring to your attention that we also accept, most of the other on-line transactions available, such as "The Everyday Card", "Neteller", "On Demand Funds", , "Firepay", "Citadel" and Western Union. Most players do use these more secure instruments for their on- line transactions. If you would like any help setting up an account with these suppliers, we would love to give you a hand. We also take care of all the set-up fees for you. Plus on future deposits, the pay offs are quicker and the bonuses greater when you use one of these forms. Looking forward to seeing you around the casino, Ronald. Theodore Thompson Virtual Casino Virtual Casino Manager 1-866-968-7946 there was no free chip and they said I was not eligable fro a free chip this is faulse advertisment and very very discriminating, dont play with them they will lie and lie, I am very upset.

- Ron, Please let me know where we made a mistake. You came in got a 22.00 free chip, than deposited $200.00 of your money and got a 200% bonus. After your loss, we gave you a $200.00 cash back, you lost. You than received The $200.00 Try again match bonus, you lost that. We than gave you one more chance with another $200.00 bonus. After that is when you than claimed you were entitled to more chances. This is when we said NO, because we had all ready given you everything we promised than some. We gave you $1022.00 in bonuses on your $200.00 deposit. Ron you also opened up another account the other day to try and claim another free chip, which is a clear violation of our policies. I am sorry you were not able to win with us, we do have lots of winners everyday, and most are usually able to win, off over $822.00 in bonus money. Sorry about your unpleasent experience. Ted

- Weird thread. Consider yourself lucky, they only offer 100/40 on their website. You just kept giving him $200 over and over without another deposit? YIKES.

- I had no problems with this casino. danny at support is the best. he sends me many coupons almost daily and has helped my withdrawals go through quick. I can not see him ripping off anyone. i spent about$600 and collected about $900 over a period of 5 months. Sorry that you had a bad time playing here. I had my problems with another casino but not this one. I believe they are trying to be one of the best online casinos.

- virtualted, can u show me a link to the rules for the free money, cause i could not find it. Also i just sign up. I need to do some research, cause for some reason i thought u was part of windows casino

- This is just a disgruntled player who is angry because they either do not know how to play or had a bad streak. Their intent was to try and damage the name of Virtual and maybe take business away.

- The terms and conditions rules are totally misleading. I pointed this out on another board, to which I received the patronizing response "You have been around long enough to know there is nothing misleading there." My subsequent detailed breakdown of the bullshit went unanswered. "There are some promo bonuses that have “CASH BACK” option. To qualify for claiming the cash back bonus; the player must not have any balance in the account or any pending requests for payment. Cash back bonuses are treated as any other promotional bonuses, otherwise stated. Cash backs should be played 10 times the amount. They are treated as an additional bonus to the original deposit. The non-cashable bonus will be calculated based from the original bonus of the deposit plus the total amount of cash backs." Apparently, this is supposed to convey that 1) unfulfilled wagering carries over into the cashback and 2) in order to cash out ANYTHING, you're required to have a balance IN EXCESS of both your original deposit and any sticky bonus you received. Bullshit. It doesn't even read coherently in English - "The non-cashable bonus will be calculated based from the original bonus of the deposit plus the total amount of cash backs." - a more incoherent sentence I have rarely read on a casino website, and it conveys NOTHING of the required information. Maybe Ted would care to clarify this matter, preferably without the patronizing attitude displayed last time.

- Not to forget this gem: "No offense to message boards, but they do not really affect the casinos as much as you may think. Actually in honesty business usually goes up when there are bad posts and comments. Most gamblers are that, Gamblers! When they are told this or that casino will never pay you, or hey their casino software is rigged. Gamblers come in just to buck the odds."

- Quote: Originally Posted by caruso Not to forget this gem: "No offense to message boards, but they do not really affect the casinos as much as you may think. Actually in honesty business usually goes up when there are bad posts and comments. Most gamblers are that, Gamblers! When they are told this or that casino will never pay you, or hey their casino software is rigged. Gamblers come in just to buck the odds." That's the line most of the bum operators keep trying to feed players, and it's simply not true. A relatively small proportion of the overall gambling community may have the smarts and experience to use the fora, but that still constitutes a powerful lobby and a "qualified" audience, so it concerns them alright, and I very much doubt that bad press here actually increases their business!!. You wouldn't see so many posting here (and there are a lot of lurkers too) otherwise.

- Jetset, I agree with you in a lot of ways. I believe that the forums are a great source of feedback for the casinos. But when the people who are doing the posting and the bitching are not willing to give any ideas, or solutions to the problems. Than they too, just become part of the problem. As Mr caruso forgot to point out, he is a player at Virtual Casino,(even with the rules he does not understand), and on the post where I made the comment about the casino boards I also said I would gladly listen to all sugestions on how to run things better. Funny thing was on that "Sucks" forum, I did not get one reply on how to fix things. Also, I have posted on a few boards that if ANY player or if an AFFILIATE, knows of any player, who has been wronged by Virtual casino, contact me. As of this point 6 months, I have had three players and NO affiliates respond to my request. So sorry to be blunt when I have said " if you are not part of the solution than you are part of the problem." As for Caruso's question, as you pointed out, "A cash back has a 10x play through" it is not part of the original waggering requirements. That is why when you won on your cash back you were paid. Tha paragraph you keep pointing to says that the cash back bonus plus your original bonus will be combined and removed from your withdrawal balance. It does not say that the waggering requirements will be combined. Ted ted@casinosupportcenter.com

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