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Crystal Palace Group wont pay my winnings and have locked my winning accounts

- Hello everybody. Please tell me your honest opinion on the following issue. I have been playing with Crystal Palace Group for over a year. Have accounts at Crystal palace, Cleopatras, Lucky Pyramid, American Grand, Royal Circus, Lucky Coin, High Rollers Lounge, My Online Casino and Golden Nile. Customer service was helpful and friendly towards me. I used to play there quite often. Won and lost. Once I won a bigger amount (750$, which left me with 500$ winnings in total) at High Rollers Lounge. They closed my account and paid me the money after a long delay. The other casinos customer service was still good. The same guy (Aakash) replies for every casino. They kept on sending me bonusoffers each week. After that I won at Crystal Palace (+600$ overall from them) and the same thing happened again. The account was closed and the money paid with a delay. Customer service for the other casinos continued as good and friendly as usual. Crystal Palace Group kept on sending me bonusoffers each week, for all their casinos. Then one day in November 2004 it happened. I won 1.400$ from American Grand. I had lost around 250$ their before it happened. I continued playing their other casinos, losing and winning. Had 2 other withdrawals pending. 550$ from Lucky Coin and 400$ from Lucky Pyramid. Thats 2.350$ all together. Guess what they did? They closed my American Grand and Lucky Coin -accounts. The lucky Pyramid account is still open but they keep on returning the 400$ to my casino account each time I attempt a withdrawal. Crystal Palace Group paid me approx. 300$ and then they stopped keeping in touch with me. I complained to Montana Disputes about the issue. Here is their reply: Comment: Dear xxxxxx, Our findings are in favor of the operator. Based on the Terms and Conditions on the websites they have selected to ban all your accounts. "Americangrand.com reserves the right to cancel your membership at any time without notice. Any balance in your account will be immediately credited back to your credit card or sent to you by check. In addition, americangrandcasino.com reserves the right, in its total discretion, to void any winnings and withhold any balance in your Casino account under any of the following circumstances." In doing so, they have credited your accounts more than the total amount of your deposits. Thank you, The Player Dispute Team Just before the above statement, Crystal Palace Group paid me 398 euros. I dont know for which casino it was, because it only said Doleplex holdings. (If you consider this payment , they should still pay me approx. 1.450$) Up to this day my accounts at Royal Circus, Golden Nile and My Online keep on posting me offers each week. They are still open because I have lost all my money there. I feel that I am entitled to the money that Crystal Palace Group has not paid me. Their behaviour gives me the signal that Crystal Palace Group can close all your winning accounts and ban your winnings. But at the same time they will keep the money that you lose for themselves. Can you please tell me your opinions regarding this issue. I tried to solve this issue for 4 months before going public. I just want to know if Casinos can treat their customers this badly. Yours Funkb.

- This lot have been getting away with it for a long time I had the same problen at high rollers lounge,I hit a RF on the signup and it took 4 weeks and many emails to be paid.Then I tried to redeposit as I thought they were honest but slow payers only to find the account locked I have since found out that they used to regularly close winning account and keep the cash and it looks like they are starting it again Thieving Scum is a fair discription

- Thanks for informing me about your experience Vambo. What about you other players? My friend had to ask for his winnings via Montana Disputes. He got his money that way. Is that how a reputable casino works? For some reason I wont get my money. Itīs amazing that an operation like Crystal Palace Group can excist. Before they would have been on the blacklist for doing these things. The worst thing is to notice that you canīt get ANY help in this situation. The casino is the king. We customers are not worth anything. I wont stop discussing this issue before somebody gives me an answer to how this can be acceptable.

- You seem very innocent and blasč for one playing for a relatively long time. You know about Montana, but you aren't sure if casinos "can do this", and wonder if this is "how a reputable casino works". The tone is very odd. Quote: In addition, americangrandcasino.com reserves the right, in its total discretion, to void any winnings and withhold any balance in your Casino account under any of the following circumstances..." Which circumstances did they list? Why is that not included in what you posted? What were you accused of? My general advice would be: if you want to swim with these sharks, sharpen your teeth - you sound almost indifferent to the alledged occurance. I would be a little angrier myself at the loss of $1400. My specific advice would be: be more specific. What exactly happened and what do you want to happen now? Are you after your money or just wondering if this is all "OK"?

- funkbomber...READ THIS!!! And this is just ONE of MANY episodes with this FOOL!!! Warren Cloud aka Oliver Curran aka Don Fortune -------------------------------------------------------------------------------- Mr. X - Richard Brooks - Don Money, or Cash Hunter (?), or whatever other alias he has undertaken this week. He labels nearly every player that uses a bonus at his casinos an abuser, and continues to lie, cheat and deceive all who question his managing style. Actually some would say that Mr. Cloud has become even more abrasive in his old age, sending threatening letters to even the most respected online casino authorities. Here is a nice one that he sent to the Casinomeister after the Meister was trying to address a player complaint: "Bryan Listen nicely my friend Who the f**k you think neteller care about you who dont process a cent or me that processes 1 mill plus. Think about that you f**king retard before you mail a threatening email again. NOW F**K OFF and show paul this email as well Why are you emailing me deal with RTG you prick When I meet you in person we will see if you are as cocky Also good luck in court you will need all the money you an get." Whoa! Did someone forget to take his prozac? No Pay, Slow Pay, Part of the infamous thieving Vegas Strip Group. Avoid at all costs! Crystal Palace High Rollers Lounge Rated Player Casino (closed) Lucky Coin (OnLuck) Golden Nile (Golden Comps) Lucky Pyramid (Fortune Towers) American Grand (5 Roses) Americas Online Casino Zeal Club MardiGras Club Regal Vegas Riches My Online Casino Cleopatra Royal Circus (Riviera Gold) Casino Heat ... rumored:: Curran kicked out of the group for allegedly stealing from his partners Casino Extreme ... rumored: Curran kicked out of the group for allegedly stealing from his partners Bigbonus-casino.biz Freemoney-casino.biz Gaming-money.biz July-casino.biz Lets-play-today.biz My-casino-offer.biz Partyime-casino.biz Raining-money.biz Summertime-casino.biz Uno-casino.biz Unreal-casino.biz With the failure of Rated Player Casino he left some unpaid debt to Gambling Online Magazine which they described as "quite a bit of money." Casino Zeal has been very active and at first glance seems to be a portal. However this, and a bunch of other urls eventually direct the unwary to Casino Zeal.com which is connected to Warren Cloud's Doloplex group. One would think that a person such as this would be shun from the industry by most software providers. Well not RTG. Shows you the ethical standards of RTG. Has Cloud straighten out his act and realize that he needs to be more honest and forthright in order to maintain a spot in the online casino game? Hell no!

- Hi Landidar, The email exchange between me and Warren Cloud is now water under the bridge as far as I'm concerned. That was about 14 months ago and we laugh about it now. It really doesn't have much relevancy but shows that some people lose their tempers a bit too quickly. Fool? He's a pretty rich fool As for Rated Player, going down, the debt to GOM was paid (where are you digging up these outdated articles BTW) and for players, it was in the realm of $2K. If there are any players out there who have a claim against Rated Player, let them come forward - I bet they will be paid if they truly are owed money. As for Funkbombers claim, as he's mentioned - it's been looked at by Montana disputes, and when they came back with the negative reply, I had RTG look at it as well. They decided against the player feeling that the casino exercised its right to discontinue allowing Funkbomber to use bonuses.

- By the way, the humorous email exchange occured when I mentioned to Warren that I was having a meeting with Paul Templeton - Neteller's VP of Ops in London, and I was going to ask Paul what he thought about casino operators who confiscate deposits of bonus abusers. Warren didn't like that And he hasn't done that since.

- Quote: Fool? He's a pretty rich fool Yes he is... You are absolutely correct! I should have called him a THIEF!!

- Quote: In addition, americangrandcasino.com reserves the right, in its total discretion, to void any winnings and withhold any balance in your Casino account under any of the following circumstances Quote: Originally Posted by caruso Which circumstances did they list? Why is that not included in what you posted? What were you accused of? I wonder about this too.

- Let's not glorify this character. There's nothing meritorious about being a "rich fool" when your wealth comes from players you robbed in the past. Maybe Salvatore Riina is also a "rich fool". I believe Saddam Hussein isn't short of a bob or two, either. At least he's getting his just desserts now - looks like dear ole' loveable rogue Cloud isn't in any danger of getting his any time soon. Quote: Originally Posted by casinomeister As for Funkbombers claim, as he's mentioned - it's been looked at by Montana disputes, and when they came back with the negative reply, I had RTG look at it as well. They decided against the player feeling that the casino exercised its right to discontinue allowing Funkbomber to use bonuses. That doesn't at least appear to be what the player's complaining about - he's intimating they stole 2.35K, not they they denied him bonuses: "I won 1.400$ from American Grand. I had lost around 250$ their before it happened...Had 2 other withdrawals pending....Thats 2.350$ all together...They closed my American Grand and Lucky Coin accounts." Denying bonuses is fine. "Denying bonuses" in the form of retroactively confiscating winnings and bonuses after he played is not - that's something else entirely. I believe that's theft - bog-standard Cloud norm, in fact.

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