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Club Player - Help

- I have been playing at Club Player. I was playing a slot machine there called Frozen Assets. On the machine it says if you hit 3 snowflakes you win a jackpot, or you can win the jackpot by getting over 200 snowflakes over time. I hit 3 snowflakes, but no jackpot. I stopped playing and I emailed them. They said there was a bug in the software and they would have to contact RTG. But the next day they had put the money for the jackpot in my account. I started playing again, and I hit 3 snowflakes again, and again no jackpot. I wrote them email saying it had happened again, and I asked if I should not play that machine until they fixed it, or was it ok to continue and just contact them if I hit 3 snowflakes again. I never heard back, and my account is locked. I have sent at least 6 emails which they don't respond to. I called and spoke to someone named Daniel. He said my account was locked, but he didn't know why. He was going to check with a manger and email me, but no word. There is never anyone on the online chat, and today I called twice and after 8 rings it switches to a busy signal. This concerns me. Is this just bad customer service, or are they going under? I still have 1600 in my account, plus the 2500 they owe me for the jackpot.

- my emails to them are being bounced. i'm worried - i have some money with them too....

- Hitting the 3 Icy Blue 7's is the jackpot hit, not the snowflakes. And once you collect 200 snowflakes (one each time your reels land on one, but if land on the sun, it takes one away for each sun symbol), you get the coins that are in that little box right under where it shows you how many snowflakes you have (to top left of game), 200 snowflakes isn't a jackpot hit. The 3 icy blue 7's are.

- some RTG casinos pay for 3 snowflakes, and apparently some do not. On the faceplate at Club Player it clearly states "3 snowflakes pays snowflake bonus instantly." But that is not the issue. The first time it happened they issued the jackpot. The issue is that... 1. Their emails bounce back and the ones that don't get no response. 2. There is no one at the online chat. 3. They don't answer their phone. Meister, do you recomend I PAB or should I go to Montana disputes?

- Has anyone been able to get through to Club Player? Are they out of business?

- give us a link as to where it says 3 snowflakes is the jackpot 3 blue 7's or 3 penquins is the jackpot as you can see by the screen shot posted here: http://publish.hometown.aol.com/che...rozenassets.jpg

- Quote: Originally Posted by Flower Girl some RTG casinos pay for 3 snowflakes, and apparently some do not. On the faceplate at Club Player it clearly states "3 snowflakes pays snowflake bonus instantly." But that is not the issue. The first time it happened they issued the jackpot. The issue is that... 1. Their emails bounce back and the ones that don't get no response. 2. There is no one at the online chat. 3. They don't answer their phone. Meister, do you recomend I PAB or should I go to Montana disputes? On the issue of hitting the jackpot with 3 snowflakes, you are wrong. Sure it pays a bonus like jinnia said, but it's _NOT_ the jackpot. I was bored, so I actually downloaded the software and checked it out myself. Seems they also have a $16 ND bonus. You _do_ have a rightful gripe about not being able to get to your money that's in there, but I could almost assume that your account is under investigation because you claimed 2 jackpots that weren't rightfully yours. There's quite a difference between jackpot and bonus (at least for gambling purposes). All in all, I'm pretty sure you're entitled to the money you had in the account, but not the $2500. Just for shits and giggles I called their support number and got through on the first ring. (1-800-406-9557). Live online support never answered. Also something very interesting that may explain a few things, they totally redesigned(?) their website. I couldn't get to any links, so I opened up IE (usually use firefox), and it was a totally different site design...so I reloaded in firefox and bam, there's the new one also.

- Quote: Originally Posted by winbig72 On the issue of hitting the jackpot with 3 snowflakes, you are wrong. Sure it pays a bonus like jinnia said, but it's _NOT_ the jackpot. I was bored, so I actually downloaded the software and checked it out myself. Seems they also have a $16 ND bonus. You _do_ have a rightful gripe about not being able to get to your money that's in there, but I could almost assume that your account is under investigation because you claimed 2 jackpots that weren't rightfully yours. There's quite a difference between jackpot and bonus (at least for gambling purposes). All in all, I'm pretty sure you're entitled to the money you had in the account, but not the $2500. Just for shits and giggles I called their support number and got through on the first ring. (1-800-406-9557). Live online support never answered. Also something very interesting that may explain a few things, they totally redesigned(?) their website. I couldn't get to any links, so I opened up IE (usually use firefox), and it was a totally different site design...so I reloaded in firefox and bam, there's the new one also. my bad. I was wrong too, but still right. 3 snowflakes does nothing but add to the snowman bonus. You need 200 of those to collect that. Afterthought: Seeing as how there's 1 entity paying out the progressive, why would some casinos pay out on 3 snowflakes and not the others? Think about the statement you made earlier.....doesn't fit... Seems to me the first person you talked to may have been new (or totally clueless), and processed the "win". After the higher-ups found out about it, they did what any other casino would have done, and that's lock you out of the system and started the audit. Why they're "ignoring" you is beyond me.

- Quote: Originally Posted by Flower Girl some RTG casinos pay for 3 snowflakes, and apparently some do not. On the faceplate at Club Player it clearly states "3 snowflakes pays snowflake bonus instantly." But that is not the issue. The first time it happened they issued the jackpot. The issue is that... 1. Their emails bounce back and the ones that don't get no response. 2. There is no one at the online chat. 3. They don't answer their phone. Meister, do you recomend I PAB or should I go to Montana disputes? Please let Montana know what's up. If they are operating a screwed up operation - Montana needs to know about this at least.

- Well, today I finally received an email from them. It said I could log back in but no explanation. When I logged in the Frozen Assets machine had been changed, no longer paying the snowman jackpot for 3 snowflakes. That is fine, but when I was playing it clearly said, "3 snowflakes pays snowman jackpot automatically." For you non-believers I have a screenshot. [IMG]screenshot[/IMG]

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